Knowledge, Skill and Generosity Contribute to Good Customer Service

by JudyAnn on July 13, 2010

Professionals such as Dr. Patrick Deheer of Hoosier Foot and Ankle care for patients who can be described as customers. There can be no doubt that the professionals are the leaders and know more than the customer.  Deheer commits to TEACH the patient to care for her feet.  Talk about working yourself out of a job!

A true professional who knows his or her business is not afraid to share information. Patients and potential patients ate Hoosier Foot and Ankle find that Dr. Deheer shares information that is applicable to them. He also generously discusses information that can benefit other doctors who might be his competition.

Beyond the usual compassionate care that one expects, this is a savvy business decision because when patients have some information available, they are in a better position to choose who will deliver their care.

Again, Deheer has experience and skill and he generously shares information. You can learn more about what you might expect to watch for when you are choosing a professional to meet your needs.

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